Petrafos Privacy Policy

Last updated: 2020-10-13

Welcome to Petrafos Energy.

Petrafos Energy (“us”, “we”, or “our”) operates www.petrafos.com (hereinafter referred to as “Service”).

Our Privacy Policy governs your visit to www.petrafos.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.

We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.

Our Terms and Conditions (“Terms”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).

Personal Data

We may collect and process the following personal data about You:

  • Information and documentation that You as a Visitor or Client provide by filling in the Contact Us or any other form available at www.petrafos.com (hereinafter – the “website”). Such information may include Your first name, last name, company email address, telephone number and the name of your company and other information which you provide;
  • Information and documentation that You as a Client provide to us in order to conclude an agreement. Such information may include, but is not limited to, Your name, date of birth, home, work or other physical address, country, telephone number, e-mail address, company name, company number, current position, previous places of employment, education, passport or ID data, company incorporation and KYC information;
  • A record of correspondence/communication and/or the telephone call in the event you contact us. Such record may include Your first name, last name, e-mail address, telephone number, name of your company and other personal data You may disclose to us during such communication;
  • Where You as a Client of one of the petrafos products listed on the website and others not listed, have been granted access to the Client Interface – details of your visits, including, but not limited to, location data, weblogs, other communication data and the resources that are accessed by you;
  • Where You as a Client of one of the petrafos products listed on the website and others not listed, use the payment page in connection to our services in order to initiate a transaction and/or your customers initiate a transfer of funds to you – your personal data, including, but not limited to, name, surname, e-mail address, telephone number, details of Your payment instrument, including, but not limited to, card number, card expiry date, CVC/CVV code, credit/financial institution and/or issuer details and information relating to the purchased products or services, including the location and time of the transaction;
  • Information about you as a client, which we receive from other sources, including, but not limited to, our business partners, service providers and subcontractors. Such information may include the data provided by the card organisations, payment service providers, credit reference agencies and other third parties, as well as publicly available information.
Other Data
We may also collect non-personal information about you, which does not identify you as a specific individual. Such non-personal information that we may collect includes:
  • Browser and device data, for instance, IP address, operating system and browser type. This is statistical data about the website users’ browsing actions and patterns and does not identify any individual;
  • Cookie data, such as time spent on the website, pages visited, language preferences, and other anonymous traffic data;
  • Company data, such as a company’s name, product and service offerings, jurisdiction.

We use your personal data to provide our services/products to you, in the capacity of a Client, and to respectively conclude contracts and carry out our contractual obligations. In this regard, we rely on a contract entered into by You and petrafos as the valid ground for the processing of your personal data.

Additionally, we may process personal data in order to offer your relevant products and services and carry out marketing communication in this regard, we rely on your consent as the valid ground for the processing of Your personal data.

Examples of how we may use Your personal data include:

  • to provide you with information, products or services requested from us;
  • to provide you with information, which we feel may interest you, provided that you have consented to be contacted for such purposes;
  • to notify you about changes to our products or services;
  • to process transactions/payments;
  • to ensure that content from the website is presented in the most effective manner and to keep our website safe and secure;
  • to allow you to use interactive features of our website;
  • to administer our website;
  • to verify your identity for legal/regulatory compliance purposes;
  • to respond to your inquiries and provide customer support;
  • to conduct market research and carry out marketing activities.

We will store your personal data for the period necessary to fulfil the purposes listed above unless a longer retention period is required or permitted by law. Please be aware that we may be required to retain your personal data for various legal or regulatory reasons, for example, to ensure that transactions are appropriately processed, settled, refunded or charged-back, as well as to investigate any potential fraud and to comply with anti-money laundering and counter-terrorism financing laws and other legal requirements. This means that in the event where you, in the capacity of a Client, cease to make use of our services, we will still retain certain personal data in order to carry out our legal obligations.

The services/products we provide are not directed to persons under the age of sixteen and we kindly ask such persons to not disclose their personal data to us.

In certain circumstances we may disclose the personal data we have gathered about You to the following categories of recipients:

  • Our group companies. In order to provide our services/products, we share personal data with our group companies. petrafos is the entity responsible for the general use of personal data by other group companies in relation to the services/products provided by petrafos;
  • Third-party financial institutions. This may include card organisations and credit/financial institutions where you as a client maintain your payment account;
  • Credit reference agencies. We may share personal data with credit reference agencies to conduct credit checks and obtain credit reports;
  • Third-party service providers. We disclose personal data to service providers only when it is necessary to ensure the provision of our services, including, but not limited to processing of payments/transactions.
  • Third-parties in relation to a transfer of business. For instance, if we sell any business or assets or merge with another business entity, it may be necessary to disclose personal data to the prospective business owners or partners.
  • Third-parties in relation to a legal obligation or if we are permitted to do so by law. In certain circumstances we may be under an obligation to disclose or share Your personal data with auditors, regulatory authorities or law enforcement bodies in order to comply with a legal obligation. We may also disclose personal data, if it is permitted by law, in order to enforce or apply the website terms of use or other agreements or to protect our rights, property, customers or others.

Your personal data may be transferred to and processed at a destination outside the European Economic Area (hereinafter – “EEA”). It may also be processed by staff operating outside the EEA who work for us or one of our service providers. Where such transfers of personal data take place, we have concluded either Standard Contractual Clauses or other appropriate safeguards, in order to ensure that Your personal data is treated in a secure manner and in line with this Privacy Policy.

You have certain rights with respect to the way we treat Your personal data:

  • You are entitled to access your personal data and receive information regarding your personal data that we process. You can do so by either signing into your Client Interface account or by contacting us at info@petrafos.com;
  • You are entitled to rectify the information we have about you if it is inaccurate. You can do so by either signing in to your Client Interface account or by contacting us at info@petrafos.com;
  • You are entitled to object to the processing of your personal data;
  • You have the right to revoke your consent for processing of your personal data for the marketing purposes.
  • You may also request us to erase your personal data or cease the processing of your personal data. However, please note that this right may be subject to certain exemptions. Namely, in situations, where we are under a legal obligation to retain your personal data, we will not be able to fulfil your request and, in such an event, we will inform you accordingly;
  • You may also request us to provide your personal data to you or transmit it directly to another controller and we will comply with such request, provided that the personal data processing previously carried out by us was based on your consent or was necessary for the performance of a contract and where it is technically feasible;

The website uses cookies to distinguish you from other visitors to the website. This helps to provide you with a good experience while browsing the website, and also allows us to improve the website. You can check our cookie policy from here Cookie Policy

All information provided by you to us is stored on secure servers and we use appropriate organisational, technical and administrative measures to protect your personal data. Once your information is received, we use strict procedures and security features to prevent any unauthorised access.

Please note that no transmission of information via the internet is completely secure and no storage system is guaranteed to be entirely secure. If you have any reason to believe that your interaction with us is no longer secure, please contact us immediately.

We may change or update this Privacy Policy. Any changes we may make to this Privacy Policy in the future will be posted on the website and any such changes will be effective starting from the date when we post the revised Privacy Policy.

We may provide you with notifications regarding the changes in the Privacy Policy by posting them on our website.

If you wish to contact us regarding this Privacy Policy, please use the e-mail address info@petrafos.com or you can view all our addresses and contact numbers from here Contact Us